Lesson learned from changing a lightbulb

My kitchen lightbulb went out today, and when the maintenance guy came to change it, I learned an important lesson about perspective – and keeping an open mind.

What the client really wants

While donating blood, the phlebotomist listened to what I said, and did what I asked. Unfortunately for me, that wasn’t what I really wanted. What people say and what they actually want are often 2 different things.